Since January 2024, I have attempted to request a state change after moving from Maryland to Washington, D.C. For over a month, I kept calling and speaking to different Chase customer service personnel, being told my request was being processed, and when I would follow up, they would not know what I was talking about and said I needed to resubmit the request. In February 2024, I filed a complaint with the BBB after waiting over a month. Today, my state change request was finally sent to my local DMV. This process has been one of my worst experiences; whenever I finance an auto loan again, I will never do it with Chase Bank. The wait time and customer service were terrible, and if it weren't for the BBB getting involved on my behalf, I wonder if I would have ever completed the process.
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Product: Chase Car Loans
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woodykirkwood @woodykirkwood
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5 Star Rating
Verified Customer
They were easy to deal with. The rates were much higher than I had expected with a high credit score. You would think that a good credit score would afford a better interest rate.
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Product: Chase Car Loans
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Rhonda @rhondafranklin39
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1 Star Rating
Verified Customer
Terrible loan. My information about employer, job description, income and owning my home was incorrect. I am not a CNA. I do not make 80,000 a year. I do not work for Care Services and my balance is incorrect.
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Product: Chase Car Loans
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Donald @dpol4at
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5 Star Rating
Verified Customer
Easy to do business with and very polite and helpful in resolving problems. I would use Chase again on my next car purchase. Suv is reliable.
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Product: Chase Car Loans
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Fritz @fritzw
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4 Star Rating
Verified Customer
Overall I am happy with Chase as their app makes it easy to make payments. The app also lets me see my up to date progress. Customer service is excellent too.
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Product: Chase Car Loans
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Yevhenii @evgeniy_sobolev_1995
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5 Star Rating
Verified Customer
No problems at all, always pay on time with autopsy at my bank account. Pretty easy! As I got this loan with no credit history at all and had my new SSN only for 2 days - it was fantastic to get this loan even under 10.5%, but I paid 70% down
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Product: Chase Car Loans
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Joseph @jodyclarkcattle
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5 Star Rating
Verified Customer
Chase has been very easy to finance with.I did go through our local Farrow Ward Ford dealership they did all the foot work on this purchase.Thanks Chade
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Product: Chase Car Loans
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Larry @sam_24
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5 Star Rating
Verified Customer
This is my 8th car loan with Chase, I have been nothing but pleased with them. I plan to use them for all of my automobile perches in the future
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Product: Chase Car Loans
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Brandi @brandiw_43
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5 Star Rating
Verified Customer
No problems at all so far has been a great experience. The app gives all of the information you could ever need about payments and interest
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Product: Chase Car Loans
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Yolanda @brighteyes4424
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5 Star Rating
Verified Customer
Good standing with me no problem what so every. Had a great experience with them would receive to anyone I know. Great great experience
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Product: Chase Car Loans
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